Refund Policy
Last Updated: July 31, 2025
Purpose and Scope
This Refund Policy (“Policy”) outlines the circumstances under which Rho Epsilon Iota (“REI,” “Fraternity,” “we,” “us,” or “our”) may, in its sole discretion, issue refunds for membership dues or fees paid by any customer (“Member”). By submitting payment to REI, the Member acknowledges and agrees to the terms of this Policy in full.
1. General Policy – No Refunds
All membership payments, dues, and fees are final and non-refundable, except in limited cases of proven technical error as outlined below. Members are advised to review all payment details carefully prior to submission.
2. Limited Exceptions – Technical Errors Only
Refunds will only be considered under the following specific circumstances:
• The Member was charged more than once for the same transaction due to a verifiable system error.
• A processing system malfunction resulted in a duplicate or unintended charge.
• A technical failure (e.g., platform outage during payment) caused a materially incorrect payment to be processed.
Requests made on any other basis—including but not limited to dissatisfaction, change of mind, non-use, scheduling conflicts, or unawareness of the Policy—will not be considered and are expressly excluded from refund eligibility.
3. Procedure for Requesting Refunds
To request a refund under an eligible circumstance, the Member must email national@rhoepsiloniota.org within seven (7) calendar days of the transaction date and include:
• Full name
• Date and time of transaction
• Proof of duplicate or erroneous charge (e.g., bank statement)
• Description of the technical error
Failure to provide all required information within the specified timeframe will result in automatic denial of the refund request.
4. Accessed Benefits Disqualify Refund Eligibility
If, prior to the refund request, the Member has accessed or used any part of REI’s membership benefits—including but not limited to:
• Exclusive content or educational materials
• Discounted partner services
• National Event participation
• Usage of REIgnite platform (ex: to apply for a internship)
then no refund will be granted, even in the case of a technical error.
5. Chargebacks and Payment Disputes
Members who initiate a chargeback or payment reversal through their financial institution without first complying with this Policy will be held liable for:
• All associated chargeback and processing fees
• Any legal or collection fees incurred by REI
• Reimbursement of disputed amounts if determined valid under this Policy
6. REI’s Sole Discretion
All refund decisions are made at the sole and absolute discretion of the REI National Board. REI reserves the right to deny any request for refund, even in technical error cases, if misuse, abuse, or bad faith is suspected.
7. Acknowledgment
By submitting payment, the Member expressly acknowledges that they have read, understood, and agreed to the terms of this Refund Policy.